Terms & Conditions

Terms & Conditions
 

All prices for goods and shipping on this site are shown including vat.
Due to ongoing improvements of our ranges, you may find slight variations in colour or design of some products including baskets, shred, cellophane and ribbons, which can differ between batches. We aim to select items from the same batch, but this is not always possible, therefore you may see slight variations between the items you receive. All baskets are hand-crafted from natural materials, so you must allow for tolerances of 1-2cm on all sizes quoted. Measurements are external at the widest points, not including handles, unless stated.

We aim to keep images accurate, but they are primarily for guidance. If you need exact details or measurements, please contact us and we'll be happy to advise if we can fulfil your requirements.
 
It is important if you place your order by telephone, that you check the details on your order confirmation once you receive it. If any errors have been made we can correct them before the order leaves the warehouse. If we do not hear from you before the goods are shipped, we will take this as confirmation that the goods on the order are correct.
 
 
All deliveries are made by our courier DPD or Royal Mail Monday to Friday (except Bank Holidays and company closures) to the shipping address given. Unless you have upgraded your service, your goods will usually be delivered between 8am and 6pm. You MUST provide the delivery address and postcode correctly as we will use this information to ship your goods and this is where your order will be delivered. We cannot be responsible for goods delayed or not received because they have been delivered to an address which you gave incorrectly. If the address is unlocatable and the courier is unable to deliver because of incomplete or incorrect details given, your consignment may be returned to us at your cost. It is also your responsibility to ensure that someone will be available to sign for and take delivery of the consignment at the shipping address you give. If no-one is available, a card will be left by the courier for you to contact the depot directly and make alternate arrangements.
 
We use a courier so shipments are traceable, but for your convenience we have introduced an option to leave your goods with neighbours or in a safe place. By requesting us to leave your order with someone else or somewhere without a signature, all insurance offered by the courier is voided and in these circumstances we cannot accept claims for any missing goods.
 
Damages / Missing / Incorrect Items
We take every care to make sure your order is sent complete, correct and in good condition and have several checks and procedures in place to ensure this happens. When your consignment arrives you must carefully examine all items, and any damages, missing goods or incorrect items must be notified in writing within three working days from the date of delivery as claims outside this time-frame will not be considered. You must notify us either by email to salesdesk@jaffaimports.co.uk or post to Customer Services, Jaffa Imports, Units 3-5 Quayside Business Centre, School Road, Lowestoft, Suffolk NR33 9NW. We will investigate the claim and may ask you to provide additional information. You MUST retain all boxes and packaging as well as the damaged or incorrect goods and ALL other items delivered as we WILL require photographic evidence of these and may also require their return. Failure to do this may invalidate your claim. Once we have carried out our investigations, we will advise how we will proceed dependent on our findings.
Orders cancelled and/or returned to us after reporting discrepancies will also incur all return charges and fees as shown below (Returns and Cancellations) if we are not at fault.
 
RETURNS AND CANCELLATIONS

Returns
Unwanted items can be returned to us within 7 days of delivery with a completed RETURNS FORM. A refund will be issued for the goods within 30 days from the date they arrive back at our warehouse, providing they are returned unused and undamaged.
Please send items to:
 
Returns Dept
Jaffa Imports Ltd
Units 3-5 Quayside Business Park
School Road
Lowestoft
Suffolk
NR33 9NW
 
We do not exchange goods. If you have made an error when ordering, you will need to return the goods to us (as above) and place a new order for the correct ones. This will be treated as a completely separate order and will be processed in the normal way.
 
Cancellations
If you wish to cancel an order or part of an order, please let us know as soon as possible. Providing your goods haven't left our warehouse, we can implement this immediately.
 
Cancellations by telephone can stop the goods leaving but will not be refunded until we receive confirmation by email to salesdesk@jaffaimports.co.uk or in writing to our postal address. Refunds are issued within 30 days of receiving your written confirmation of cancellation.
If your order has already left us, we cannot stop it from going through the system and you will need to return it as per the Returns information above. 
 
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Payment must be cleared prior to dispatch as we do not offer account facilities at present.
 
Payment methods accepted are: Visa, Visa Debit, Mastercard, Solo and Switch. Cheques or postal orders/bankers drafts to be made payable to Candi Gifts. Cheque payments will need to clear before goods can be dispatched - please allow an extra 14 days. Send cheque and postal order/bankers draft payments to: Candi Gifts, Units 3-5 Quayside Business Centre, School Road, Lowestoft, Suffolk NR33 9NW.
 

WE RESERVE THE RIGHT TO REFUSE AN ORDER AND/OR CANCEL AND REFUND ANY ORDER PRIOR TO DESPATCH WITHOUT PROVIDING A REASON.
 
Jaffa Imports Ltd, Units 3-5 Quayside Business Centre, School Road, Lowestoft, Suffolk NR33 9NW        Vat no. 977 0041 17          Company no. 6900998