Returns, Exchanges & Cancellations
Unwanted items can be returned to us within 7 days of delivery with a completed RETURNS FORM. A refund will be issued within 30 days from the date they arrive back at our warehouse, providing they are returned unused and undamaged. Carriage costs incurred returning the items will not be reimbursed.
Please send items to:
Jaffa Imports Ltd, Units 3-5 Quayside Business Park, School Road, Lowestoft, Suffolk NR33 9NW.
We can arrange a collection for you through Interlink Express for which there is a minimum charge of £18 (£15+vat). This will cover weights up to 10kg and each additional kilo above this will be charged at 50p. This is due to the additional costs applied by the courier.
If you wish to cancel an order or part of an order, please let us know as soon as possible. Providing your goods haven't left our warehouse, we can implement this immediately.
Cancellations by telephone can stop the goods leaving but will not be refunded until we receive confirmation by email to firstname.lastname@example.org or in writing to our postal address. Refunds are issued within 30 days of receiving your written confirmation of cancellation.
If your order has already left us, we cannot stop it from going through the system and you will need to return it as per the Returns information above.
We do not exchange goods. If you have made an error when ordering, you will need to return the goods to us (as above) at your cost, and place a new order for the correct ones. This will be treated as a completely separate order and will be processed in the normal way.